How can I pay you?
For larger items, like our furniture we require a 50% deposit before the build begins.
We accept debit, MasterCard, Visa, American Express, Discover, and Etsy gift cards all through Etsy. If you are local, and prefer to pay us directly we welcome your payment we accept cash, credit, debit, and for larger items, checks.
What about shipping?
We have estimated shipping.
For our furniture pieces we have them professionally packaged. They do the absolute best job making sure your item is properly wrapped and boxed, and thoroughly protected before shipping.
For larger items we offer shipping through Greyhound, which saves money. You will need to pickup the item from your local Greyhound station. We have found that traditional shipping companies charges as much or more for shipping as the cost of the item. Our farmhouse tables and benches are too large to ship Greyhound, and therefore are pick up only.
We also offer free pickup to customers in Upstate South Carolina.
Please contact us for alternate shipping methods/costs.
Do you use reclaimed wood?
We build some of our products from reclaimed wood, customers should expect variations from our sample to their product. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns. If customer has specific standards for items such as color or texture of wood, those standards need to be very clearly put in writing in advance and we will do our best.
What is your refund/exchange policy?
Since each item is handmade to order, all sales are final. If your item arrives damaged, contact us immediately.
To cancel any order, you must contact us via email or phone within 24 hours after the order is placed. The 24 hours includes Saturday, and Sunday. After 24 hours, you will be subject to a 20% restocking fee. This is our cancellation policy no matter what item you are purchasing, and no matter what the reason is for canceling.
For any other questions, please contact us!